Level 4: CLIENT COMMUNICATION – How to make an impact when you teach
Instructor: Darcy Rohats
Next Class Starts soon! (Individualized class options available also. Please call.)
Have you sometimes found it easier to communicate with the dog than with its owner? Do you have a difficult client who undermines his own success with his dog? This class is meant for you! Trainers need to possess not only keen knowledge of canine behaviors, but also sharp people skills to create the best possible learning dynamic. And, let’s face it, the lack of either skill can have dire effects on a training professional’s client retention and word of mouth.
This nine-hour course contains six 90-minute classes.
Class 1: • Welcome and overview • Definition of a good instructor and professionalism • Understanding learning styles • Roadblocks to verbal communication • How to communicate challenges in a class • Checking for comprehension
Class 2: • Listening skills: passive, active and acknowledgement • Use of you and I • Dealing with the talker, late and angry students • Practicing listening skills
Class 3: • Reinforcement of good behavior • The training class • Plan curriculum • Scenario analysis and demonstrations
Class 4: • Key concepts with student discussion • Demonstration of learned skills and concepts • Assignments provided for presentation in Class 5
Class 5: • Presentations to an actual student and dog • Discussion of each presentation
Class 6: • Review and test (includes multiple choice and essay)